1. Fill in the blanks.

a. The _______ folder contains the details of incoming messages.

b. Exploring information on the Web is called_________

c. An________is a much quicker means of correspondence than an ordinary post

d. An e-mail address has two main parts: _______and________

e. A _________is a person who posts entries in a blog.

f. __________are the conventional rules for correct behaviour on the internet.

g. A_______________is a program that is designed to search for information on the World Wide Web.

h.Online textual talk is called__________

i.__________protocol helps you to exchange files between computers on the Internet.

j. Buying and selling of products on the Internet is called_________

a. Inbox
b. Surfing
c. E-mail
d. User’s login name & host name
e. Blogger
f. Netiquettes
g. Search Engine
h. Chatting
i. FTP (File Transfer Protocol)
j. E-commerce

2. Write T for the True statement and F for the False one. Correct the false statement(s).
a. Information retrieval covers accessing and obtaining information from the World Wide Web.
b. E-mail is one of the most widely used applications on the Internet.
C. You cannot attach a picture to an e-mail message.
d. Through e-mail, a message takes an hour to reach any part of the world.
e. You need not be at your computer to receive an e-mail.
f. You cannot add emoticons to your e-mail message.
g. There is no disadvantage of e-commerce.
h. E-commerce facility is available for only 12 hours a day.
i. Cloud is a space on the Internet that can be used for storage of files and online sharing.
j. You can send the same message to several people at the same time.

а. Т
b. T
c. F
d. F
e. T
f. F
8. F
h. F
i. T
j. T

3. Choose the correct option.
a. Some examples of search engine are
i. Google ii. Yahoo iii.Khoj iv. all of these
b. Which of the following can be attached to an e-mail message?
i. Text ii.Pictures iii. Sound files iv. All of these
c. The option used to send a received message to someone else is
i. Reply ii. Delete iii.Forward iv. None of these
d. The technology that uses the Internet and central remote servers to maintain data and applications is
i. Cloud computing ii.Blogging iii. E-mail iv. None of these
e. Individual articles on a blog are called
i. blogger ii.blog post iii.blogging iv. none of these
f.__________means to transfer files from your computer’s hard disk drive to the computer system you have
i. Upload ii. Download iii. Sharing iv. None of these
g._________is the simplest way to exchange files between computers on the Internet.
i.FTP iii. Download ii. Upload iv. None of these
h. Which of the following are types of e-banking?
i. ATM ii. Mobile Banking iii. Telephone Banking iv All of these
i. Which of the following are advantages of e-banking?
i. It saves time ii. Service is provided 24 x 7 iii. It reduces paperwork iv All of these
j. The folder that contains details of incoming messages Is
i. Draft ii.inbox iii. Sent iv. Delete

a. All of these
b. All of these
c. Forward
d. Cloud Computing
e. Blog post
f. Upload
g. FTP
h. All of these
i. All of these
j. Inbox

4. Short answer questions
a. What do you mean by information retrieval?
Ans:- Information retrieval means accessing and obtaining information from the World Wide Web.
b. What is web surfing ?
Ans: Exploring information on the web is called web surfing.
c. Mention the names of any two popular e-mail programs ?
Ans: Names of any two popular e-mail programs are:
i. yahoo.com
ii. hotmail.com
d. What do you mean by spam?
Ans: Spam is an unwanted that is sent to multiple recipients who have not specifically requested for that e-mail message.
e. Mention the types of files that can be attached to an e-mail message.
Ans:The names of files that can be attached to an e-mail message are Word documents,  photographs, presentations,and sound files.
f. What are chat rooms?
Ans: Chat rooms are special areas for chatting provided by online chat websites.
g. What is FTP?
Ans: FTP (File Transfer Protocol), a standard Internet Protocol, is the simplest way to exchange files between computers on the Internet using TCP/IP protocol.
h. What is the advantage of e-sites?
Ans: The advantage of e-sites are that it offers services which are available 24 hours a day, 7 days a week.

i. Give examples of two e-learning sites?
Ans: Examples of two e-learning sites are:

i. https://sebahelp.com

ii. https://byjus.com

j. Give one limitation of e-banking.
Ans:One limitation of e-banking is:-
Security is one of the major issues of e-banking transaction.

5. Long Answer Questions

a. What is e-mail? Mention any two advantages of using e-mail.
Ans: E-mail or Electronic Mail is an electronic exchange of messages from one computer to another.
Two advantages of using e-mail are:-

i.Speed- An e-mail is a faster means of correspondence than an ordinary post. A message can reach any part of the world in a fraction of a second through an e-mail.

ii.Content- The message that we want to send via e-mail may consist of only a few lines or several hundred lines of text. Unlike the postal service, the message is not charged by weight.

b. What are the two parts of an e-mail? Explain with an example?
Ans: The two parts of an e-mail are:- (i) The user’s login name. (ii) The hostname,separated by @.
For example, nagcs92@gmail.com

‘nagcs92’ refers to user’s login name
‘gmail’ refers to the hostname (of Google)

c. Explain the following features of an e-mail program:
i. inbox ii. Draft iii. Sent
Ans: i. Inbox – This  feature  gives us information on all the incoming mails.
ii. Draft – The messages can be saved here in this folder to be sent later.
i. Sent -This folder gives the details of all sent messages.

d. What are Netiquettes? Explain any two.
Ans: Netiquettes or network etiquettes are the conventional rules for correct behavior on the Internet.
These are simple guidelines to be followed by all Internet users while sending messages. Two of them are discussed here:-

(i) No Flaming
Angry or heated messages are called flames. When you send such type of messages you offend the recipients and are, therefore, not encouraged.

(ii) Turn off caps lock
Typing your messages in capital letters in your emails is considered  shouting at the recipient. Enclosing text in asterisks (*) is the accepted method of emphasizing any part of a message.

e. What is a search engine? Give few examples of search engines.
Ans: A search engine is a program that is designed to search for information on the World Wide Web.
Examples:- Google, Bing, Yahoo, Khoj.

f. How is video conferencing different from chatting?
Ans:Chatting is textual conversation between 2 or more members over the internet.The user can login to certain websites and communicate with others using an Internet chat software like Whatsapp, Messenger etc.

Whereas, video conferencing(VTC) imitates a real-life meeting environment. VTC facility connects caller located at different locations,who are participating in a conference or meeting.

g. Write any three advantages of video conferencing.
Ans: Three advantages of video conferencing are:
(i)Faculty members can keep in touch with the class even they are away for a meeting or conference.
(ii) Guest lecturers from a remote area can deliver lectures to a class in some other institution without being physically present at that institution.
(iii) Using VTC, physicians can discuss cases across large distances during emergencies.

h. What do you mean by e-commerce? List the advantages of e-commerce.
Ans: Electronic commerce or (e-commerce) means buying and selling of any product through the Internet.It is a way of enabling or doing business over the Internet.

The advantages of e-commerce are:-
(i) It is easy to start a business at low cost. An increasing number of consumers are drawn by the convenience of shopping at home.
(ii)It is available 24 x 7 (24 hours on all the seven days of a week).
(iii) The buying and selling procedures are fast.

(iv)No need of physical company setup.

(v)Consumers can easily select a product and have the best deal/price for that product from different providers.

i. Differentiate between downloading and uploading files.
Ans: Downloading files involves the transfer of files from a remote system to our computer system.
Uploading files involves the transfer of files from our computer’s hard disc drive to another remote system.

j. What are the benefits of e-learning to students and teachers?
Ans: The benefits of e-learning to students are:-
(i)It reduces the travel time and cost.
(ii) It develops computer skills and Internet expertise.
(iii) It promotes self-paced learning.

(iv)The study material can be accessed conveniently at any time and at any place.

(v)It encourages students to take responsibility for their learning and, therefore , builds self-confidence.

The benefits of e-learning to teachers are:-
(i)The lessons can be made more interactive by combining text with audio, video, animations, etc.
(ii) The same content is delivered to every learner, thus preventing problems caused when different teachers supply different materials on same subject.
(iii) The cost associated with infrastructure, instructor’s salary, etc., is reduced.


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